Delivery information for all shipments:

Global Fence Supply will ship your order directly to your home or business. Each order will be strapped to a wooden pallet for ease of transport and have protective wrap around it.

  • When you place your order there will be an estimated time of arrival displayed after you select your shipping method.  This will also serve as your confirmation email. This is an estimate and not a guarantee.  Although we so our best to get shipments on time we will not guarantee shipment or arrival dates. 
  • The trucking company is ultimately responsible for delivering your order in good condition once it leaves our facility at Global Fence Supply. If damage Happens during the delivery process, we will do our best to assist in processing a claim with the carrier who delivered your goods, however, you are ultimately responsible.
  • Once your order is shipped from our facility you will receive a confirmation email as well as the tracking information for your order.  The shipping company will contact you 1-2 business days prior to delivery to set up an appointment and to make sure you can be present for delivery.
  • You are ultimately responsible for offloading the materials from the delivery truck. The driver is only required to get the order to the back of the trailer, and you are responsible to unload all of your items and place them where you want them. The pallets are configured so they can be broken down so you can unload by hand, or you can use your own forklift or other various equipment you may have.  The shipping company will not assist you in the offloading of materials.  
  • When the shipment arrives, you must inspect the entire shipment and note any damage on the paperwork given to you by the shipping company.  Your signature on the document passes liability from the trucking company to you, make sure that you note any damage to the materials or packaging no matter how small it may be.  If there happens to be damage do not reject the shipment but note the damage and contact Global Fence Supply at 1-800-721-6515.  Our company takes photographs of each shipment when they are loaded to ship to assure nothing is damaged.
  • If additional services such as re-delivery or fees associated with storage are incurred at the request or cause of the customer, the customer must work out a contract with the carrier and pay the carrier directly for those delivery services. 
  • The customer is responsible for any damage caused during the unloading process. Per DOT guidelines the shipper is not responsible for damage after the truck arrives at the customers property for offloading.

Smaller Packages, which may include your hinges gate latches and fence post caps are delivered UPS, FedEx, U.S. Mail, or Airborne Express, at our discretion, unless you request otherwise. Packages that are too large for these carriers must be shipped by other carriers at our brokers choice. Accessories ship separately.   

Shipping Expense Disclaimer:

Global Fence Supply does its very best to assure you have accurate shipping charges applied. However, all orders will be subject to a confirmation by GFS.  Additional shipping expenses, although this does not occur often, may apply to a customer due to weight, size, location, and/or other variables out of our control. Should your order require additional funds to cover the transportation of goods, you will be contacted for approval by GFS.

Damaged or Missing Parts:

Global Fence Supply does its very best to ensure there is no damage or missing parts for your order, in rare instances this may occur. Here are a few simple steps to ensure that you are receiving your materials in great condition:

  1. Inspect the product packages before they are removed from the truck. Look for tearing or puncturing of the packages. Look for any denting or crushing of packaging or anything that may look out of the ordinary.
  2. Make sure that the number of packages or pallets is consistent with your bill of lading & packaging list, please do this by visually counting everything.
  3. Once you remove materials from the delivery truck, you officially have taken responsibility of your materials.
  4. It is mandatory that you note on the motor freight carrier’s paperwork any damages observed by you. If package has signs of rips, tears, or breakage to the wrapping, packages, or pallets customer must write on bill of lading “Subject to Inspection” when signing for material. Record notes on the driver’s copy and your copy. Have driver and recipient sign each copy. This is to help you get a refund if necessary. 
  5. Unpack all materials and review with packaging list to make sure count is correct.
  6. Email or call Global Fence Supply ( immediately with any concerns about your order or damage to your order so we can assist with getting replacement parts or any claims that need to be filed with carrier.

Damaged or missing parts of your order discovered after delivery must be reported directly to the delivery carrier immediately upon your discovery. The carrier will want to inspect packages, goods, and all shipping containers before a claim can be made. After inspection a claim must be filed, which includes the following documents:

*Original bill of lading

*Copy of paid freight bill

* Repair or replacement invoice * Inspection report * Packing list

Defective or Incorrect Order Policy:

All returned items must be authorized by Global Fence Supply prior to returning.

Call 888-482-7063 before returning any item and you will receive a Return Materials Authorization (RMA). The return shipping address will be noted on the RMA.

If a customer is shipped defective or incorrect material, we will do our best to expedite the shipment of replacement material or facilitate a refund at the discretion of BuyDirectVinylF Global Fence Supply (hereafter referred to as“GFS”).  Please follow the following procedure for returns, defective, incorrect material, or material shortages. 

1. Customer must contact (GFS) to get a Return Merchandise Authorization (RMA) number within 15 days of the received shipment date. The RMA number must be included on all boxes, paperwork, and pallets. Any returns shipped without authorization will be refused by (GFS).

2. For returns due to our error, GFS will pay all return shipping costs but reserves the right to use our own freight carrier of our choice. If a freight carrier is used that was not authorized by GFS then the customer will be charged and shall accept to pay any additional freight charges applicable.

3. The product must be returned in the original condition as it was received from the customer. The customer acknowledges that GFS will inspect all returned items to ensure product is in original condition prior to issuing any refund or credit to the customer.

Vinyl Fence and Accessories Return Policy:

GFS will not accept returns on fence panels, fence post, post wraps, gates kits or post stiffners related to vinyl or aluminum fencing. (These particular products are all cut and fabricated to order at our facility).

GFS will accept returns for accessory items only (example: solar caps, post caps, end caps, gate hardware unopened glues).

Once products are approved by GFS for return, the customer will be charged for the shipping to and from original destination address as well as a 30% restocking fee. Materials must be in the same condition as stated prior, and in the original packaging that they were sent. All returns must be shipped back to us no later than 11 days after receiving the return authorization from GFS.

How to return stock items(s) listed above:

1. Customer must contact GFS, (1-800-721-6515) to get a Return Material Authorization (RMA) number within 11 days of the received shipment. The RMA number must be included on all boxes, paperwork, and shipping pallets. Any returns shipped without authorization will be refused by GFS.

2. The customer will be responsible for shipping charges to and from their location and the materials must be in the same condition and packaging that they were sent in, no exceptions. Do not reuse packing that has been damaged. Ship all items with the signature required and insurance on packages is required. Failure to do so will result in a no refund action, if it is determined that GFS has not received the item(s) back, the customer will be responsible and will pay all return shipping costs associated.

3. Upon receiving the item(s) back at our facility, GFS will inspect all materials to make sure all parts, including all accessories are returned with shipment.  Damaged or missing items will be deducted and paid in full off the final return balance. All items returned that are missing instruction manuals, original packaging materials or in otherwise unsellable condition will not be credited back to the customer. The products must be returned in the original condition as it was received by the customer. The customer acknowledges that GFS reserves the right and will inspect all returned items to ensure product is in its original condition prior to issuing any refund or credit back to the customer. There will be a restocking fee of 30%. Charged to the customer.

Refused Shipments at time of delivery:

Orders that are refused at the time of the delivery will not be accepted as a return.  If a shipment is refused by the customer and the customer does not make themselves available to offload the product, the shipment will be returned to GFS. If for any reason you feel that a shipment is not in acceptable condition, please call us immediately at 1-800-721-6515.  Refused deliveries will incur a 45% restocking fee plus all freight charges applied to the customer.

Orders that are refused by the customer at the time of the delivery, where a shipping expense has been incurred by GFS, the customer will be subject to having no refund of the shipping charge and the additional charge for the shipping fee back to GFS will be applied to the customer. If for any reason at all you feel that a shipment is not in acceptable condition, call us immediately at 1-800-721-6515. In cases of merchandise damaged, these shipping charges will be waived if a successful claim can be filed against the shipper with your assistance. Refused deliveries will incur a 37% restocking fee plus all freight charges will be applied to your bill.

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